Order Collections and Shipping
Our cellar door opening hours for takeaway beer and merchandise sales are:
Thu - Fri 3-6pm
Sat 12-5pm
Greater Sydney 1-4 days
Australia Wide 3-7 days
There may be further delays around COVID-19
Our courier services do not run on weekends. All orders placed after 1pm on Thursday will be despatched the following Monday.
Online Orders and Returns
Sometimes if you try again it will succeed the second time, or please try refreshing and/or trying in a different browser, sometimes Chrome will get it done where Explorer might not.
If all else fails. Get in touch with us on HELLO@WHITEBAY.BEER
Orders are dispatched within 48hrs of when you placed your order, on business days. You will receive a confirmation with tracking information once the package has left our warehouse. If you have not received your tracking information within 48hrs of making a purchase, please feel free to email us at HELLO@WHITEBAY.BEER
Yes, please contact hello@whitebay.beer with your issue and exchange request.
All return requests must be made within 30 days of purchase to be eligible for a refund or exchange.
If all else fails
Get in touch with us by emailing hello@whitebay.beer and we will address your issue as quickly as possible.