FAQs

Absolutely! Our cellar door opening hours for takeaway beer and merchandise sales are the same as our taproom opening hours:

Thu - Fri 4-10pm

Sat -Sun 12-10pm

Greater Sydney 1-4 days

Australia Wide 3-7 days

There may be further delays around COVID-19

Our courier services do not run on weekends. All orders placed after 1pm on Thursday will be despatched the following Monday.

Sometimes if you try again it will succeed the second time, or please try refreshing and/or trying in a different browser, sometimes Chrome will get it done where Explorer might not.

If all else fails. Get in touch with us on HELLO@WHITEBAY.BEER

Orders are dispatched within 48hrs of when you placed your order, on business days. You will receive a confirmation with tracking information once the package has left our warehouse. If you have not received your tracking information within 48hrs of making a purchase, please feel free to email us at HELLO@WHITEBAY.BEER

Yes, please contact hello@whitebay.beer with your issue and exchange request.

All return requests must be made within 30 days of purchase to be eligible for a refund or exchange.

OUTSIDE OF PRIVATE FUNCTION HIRE WE NO LONGER TAKE BOOKINGS BEFORE 6PM ON ANY DAYS OF THE WEEK WE ARE TRADING.

BOOKINGS AFTER 6PM WILL ONLY BE ACCEPTED FOR GROUPS NUMBERING OVER 12 INDIVIDUALS AND WILL REQUIRE A PRE PAID DEPOSIT BASED ON THE SIZE OF THE BOOKING.
* THE DEPOSIT CAN BE USED ON THE DAY OF THE BOOKING TO PAY FOR TAP BEER, WINE, CIDER, TAKEAWAY BEER AND/OR MERCHANDISE.

WE DO NOT ALLOW CAKE OR BALLOONS TO BE BROUGHT INTO THE BREWERY FOR BIRTHDAYS OR OTHER CELEBRATIONS.
PLEASE, DON’T HAVE YOUR CHILD’S BIRTHDAY PARTY IN OUR LICENCED VENUE. IT’S NOT FAIR TO OTHER PATRONS, US OR YOUR CHILDREN.

WE DO HAVE LIMITED FACILITIES TO ACCOMMODATE SMALL CHILDREN HOWEVER ASK THAT ALL GUESTS, INCLUDING CHILDREN, REMAIN SEATED AT THEIR TABLES. FAILURE TO DO SO WILL RESULT IN BEING ASKED TO LEAVE AND FOREFEITURE OF ANY REMAINING BOOKING DEPOSIT.