FAQs

Order Collections and Shipping

Our cellar door holiday opening hours for takeaway beer and merchandise sales are:

M-F 3-6pm

Sat 11am-2pm

Greater Sydney 1-4 days

Australia Wide 3-7 days

There may be further delays around COVID-19

Our courier services do not run on weekends. All orders placed after 1pm on Thursday will be despatched the following Monday.

Online Orders and Returns

Sometimes if you try again it will succeed the second time, or please try refreshing and/or trying in a different browser, sometimes Chrome will get it done where Explorer might not.

If all else fails. Get in touch with us on HELLO@WHITEBAY.BEER

Orders are dispatched within 48hrs of when you placed your order, on business days. You will receive a confirmation with tracking information once the package has left our warehouse. If you have not received your tracking information within 48hrs of making a purchase, please feel free to email us at HELLO@WHITEBAY.BEER

Yes, please contact hello@whitebay.beer with your issue and exchange request.

All return requests must be made within 30 days of purchase to be eligible for a refund or exchange.

If all else fails

Get in touch with us by emailing hello@whitebay.beer and we will address your issue as quickly as possible.